First things to know about calls in Microsoft Teams - Microsoft Support
Start calls
There are different ways to make a call in Teams:
- Select Audio call or Video call to start a call from a 1:1 or group chat.
- In a 1:1 chat, select More options (the dropdown arrow) next to Audio call, and choose another number to call if it's available.
When someone calls you, you'll get a notification that lets you accept or decline the call.
- Select Accept with audio
- Select Accept with video
- Select Decline call
- to decline the call and go on with your day.
To place a call on hold, click More actions
in your call window and select Hold.
Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.
People on hold (including you) won't be able to see or hear anyone else on the call. Screen sharing is temporarily suspended, too. Everything will return to normal once you resume your call.
Transfer a call
- When you're in a call, on the call controls, select More actions (...) > Transfer.
- Type in who to transfer the call to, and choose them.
- Select Transfer to finish it.
Merge a call
If you're on a call and want to pull someone new in, merge your existing call with a new one.
- Go to Calls, type a name or number, and select Call.
Your first call automatically gets put on hold when you make the second call. - After the second call connects, on your call controls, select More actions (...) > Merge Calls.
- Choose a call to merge with, and then select Merge.