Help Desk

Office 365 Training Resources 3

• Video: OneNote Tips and Tricks
• LinkedIn Learning Common Office Shortcuts (4 Min.)
• Essential Training (Microsoft 365)

General Helpdesk 24

• Helpdesk Contact Info
• Powerpoint Antivirus Issue
• ITS Equipment Rental From
• How to re-map network drives
• Using TeamViewer

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Email & Outlook 18

• Add Your Email to Outlook for iOS
• Updating a Client Mailbox Auto Reply
• Create a New Outlook Profile
• Show the "From" or "Bcc" fields in Outlook
• Change Default Email Font Settings & Theme In Outlook

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Phones 7

• Using Your Smithbucklin Soft-Phone
• How To Call Internal, External, and International
• Logging Into Desk Phone
• How to check Voicemail
• Meeting Room Extensions

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Zoom 6

• Signing into Zoom
• Zoom SSO Not Signing In
• Download Zoom Plugin For Microsoft Outlook
• Zoom Meetings Training - Reference Guide
• Zoom Chat Tutorials & FAQ

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Printers 3

• Printer Locations - Chicago
• How to add a Printer
• Printer Locations - DC

Teamwork 1

• Teamwork Tutorials & FAQ

Microsoft Teams 29

• How do I disable Teams from automatically being added to my Outlook meeting requests?
• Create a Channel Within Your Team (Team Owners)
• What Is The Difference Between a Channel and a Team
• Join Teams Meeting From The Web
• File Location in Teams

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Microsoft OneDrive 7

• Transfer OneNote files to OneDrive
• Sharing a File with OneDrive
• Stop Sharing a File in OneDrive
• VIDEO: Microsoft OneDrive Basics
• OneDrive Start Guide (PDF)

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Microsoft SharePoint 7

• Video: What is SharePoint
• Where to Find SharePoint
• Where to Find Stored Files on the Cloud
• How to Share Files in SharePoint
• View Version History on a File

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Microsoft OneNote 2

• VIDEO: What is OneNote?
• VIDEO: Start Using OneNote